WELCOME TO THE
COZY TOES PROJECT
What we’re all about…
Office Technologies Inc., (OTI) is an office equipment business located in Medford, Oregon. In an effort to turn a ‘metal & plastic’ copier business into a community focused organization, the OTI leadership team developed a unique customer service model we call our “Knock Your Socks Off!” (KYSO) client experience. The goal is simple – to provide over the top, extraordinary, excessive customer service every single day. A place where customers are left in awe.
A few examples of OTI’s KYSO service are:
- OTI support staff person will respond to your call within 60 minutes of initial contact.
- OTI support staff person will be at your office within 4 hours of your initial call.
- OTI is owned locally and knows how important it is to keep your office equipment working, therefore all supplies such as toner cartridges and our full compliment of parts are kept in stock and on-site in Medford at our local warehouse. This allows us to shorten delivery times and provides the least amount of down time for your business.
Knock Your Socks Off! is not just a marketing slogan, “knocking your socks off” is the foundation of the Office Tech organization. One small example of our dedication is that OTI’s product or service specialists will leave a pair of seasonal new socks at client or prospective client’s office as a ‘thank you’ reminder of the KYSO commitment.
An extension of OTI’s “Knock Your Socks Off” customer service commitment is OTI’s Cozy Toes Project.
Every month a local non-profit, selected by an Office Tech staff member, will receive socks equaling the amount given out by OTI for that month. For example: if OTI gave 100 pairs of socks out to customers, than OTI will donate 100 pairs of socks to a non-profit for homeless, youths at risk or others in need. For our first year (2017) over 1,000 pair of socks were delivered to 501c (3) recipients in Jackson and Josephine Counties.
If you would like to nominate an organization to be a Cozy Toes participant please click here>>
“We believe that turning ‘metal & plastic’ office machines into ‘warm & fuzzy’ relationships is great way to make a difference in the communities we serve.”
-John Mytinger, President of Office Technologies, Inc.